How To Be Human, September 20th, 2006
If this year's winner of the Loebner Prize is on the right track, call-center data could be what's needed to achieve the ultimate goal of artificial intelligence (AI): creating a computer program smart enough to hold a natural conversation.
MIT Technology Review article: http://www.technologyreview.com/read_article.aspx?id=17518&ch=infotech
