How To Be Human, MIT Technology Review, September 20th, 2006
Call centers might be able to teach "chat bots" a thing or two about passing the Turing Test.
If this year's winner of the Loebner Prize is on the right track, call-center data could be what's needed to achieve the ultimate goal of artificial intelligence (AI): creating a computer program smart enough to hold a natural conversation.
MIT Technology Review Article: http://www.technologyreview.com/read_article.aspx?id=17518&ch=infotech
